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|Position||Virtual Plaza Representative (Japanese Bilingual)|
Bank / Finance Institute
|Location||Downtown Los Angeles|
Our client in Los Angeles, CA is looking for a Virtual Plaza Representative to join their company immediately!
Hours are 9:00 – 5:30 with alternating Saturday shifts.
Provides customer service to the cardholders and assists customers with their travel needs through communication tools via internet as well as telephone assistance as needed.
Updates database with the merchant information and special offers, and other information to advance the Virtual Plaza system.
Performs duties in both Japanese and English.
Issues emergency card replacements for the North American region excluding Hawaii.
Secures law enforcement and embassy assistance in emergency situations.
Maintains daily records of services rendered to culminate monthly report submitted to HQ in Japan.
High school diploma or general education degree (GED); or equivalent combination of education and experience
Must be fluent in both the English and Japanese languages
Two to five years experience in customer service.
Basic knowledge of travel industry.
Good geographical knowledge of US Mainland.
Interested in this position? Apply now!